The Standard Service Fee includes:
What does this mean? Sometimes a Standard service will take care of whatever problem you are currently experiencing with your machine. But sometimes extra work and/or parts are required to get your machine is good working order. These parts and services will mean an extra charge.
We require a deposit to be paid when the machine is dropped off. Don't worry, this money will be applied to your final bill. The amount of the deposit depends on the type of machine. Basically, the amount of the deposit is exactly the amount of the bench fee for any type of machine, which can be seen below in the Service Charges table.
Standard Allowance: $20.00
When your machine gets onto the repair desk, we will do our best to assess the situation and give you an estimate if it looks like it might run you more than the standard service fee plus the standard allowance. This means that if your machine requires parts or labor beyond what is included in the standard service fee, we will go ahead and complete the work if the extras total less than $20.00. If you would rather us do something differently, please make sure to let us know when you drop your machine off.
All service is done on a first-come-first-serve basis. The time-to-completion will vary based on work load. Typically, our lead time will vary from 5-15 business days. If your machine requires parts that need to be ordered, it depends on how long it takes to receive the parts. Please try to be patient with us. At any given time, there are several machines waiting for service and we try our very best to accomplish two goals:
So you are ready to bring one to us?
Here is a checklist of things to bring:
We will get your machine checked in, tagged with your information, and we will get your machine back to you as soon as we can!
**If you deny an estimate, the bench fee will still apply.**
|Machine Type||Deposit (Bench Fee)||Standard Service Fee|
|Commercial, Industrial, Quilting||$40||$100|
|Domestic Embroidery(We sold to YOU)||$40||$70|
|Domestic Embroidery(Not sold to YOU)||$50||$100|
|Single Needle Professional Embroidery||$50||$150|
|Multi Needle Embroidery||$50||$250|
In the past we had what we called "5 years free service." This has been replaced by our all new Advantage Plan. The Advantage Plan covers labor, service, parts, and basic usage classes. The Advantage Plan is included at no additional cost for most of our machines, and is available for purchase for the remaining machine models that it is not included with. For information about what machines are covered, give us a call at 606-473-3540. You can read more about the Advantage Plan by clicking here.