Thanks for shopping at Thomas Sewing Center! If you are not entirely satisfied with your purchase, or if you just have questions, we are here to help. Please give us a call at 606-473-3540 or email us at orders@thomassewingcenter.com if you have any questions or concerns about your product or order. At Thomas Sewing Center, we are committed to ensuring your satisfaction with every purchase. Please review our return policy below: Notions & Accessories In-stock notions and accessories may be returned for a full refund within 30 days of purchase, provided they are unopened, in new condition, and accompanied by the original receipt. Machines: In-stock sewing machines may be returned within 7 days of purchase with the original receipt, provided the machine is in like-new condition and includes all original contents, packaging materials, accessories, manuals, and documentation. Machines returned with missing items or signs of use may be subject to a restocking fee or denied refund. Special Orders: All special ordered merchandise, including machines, is non-refundable and not eligible for return or exchange.Thank you for choosing Thomas Sewing Center. If you have any questions about your purchase or this policy, please contact our team — we’re happy to help! If you would like to return an item purchased online, you have 30 days from the date of purchase to return your item in the same condition that you received it. The item needs to be in the original packaging, and you need to include proof of purchase. Once we receive your item, we will process your refund or notify you if we have any further questions. In most cases we can simply refund to the credit card which you placed the order with. Most cards take 3-5 business days to process a refund, this time frame will depend on your individual card company. You will be responsible for paying shipping costs to return the item unless otherwise stated by an authorized representative.